How can AI be used in recruitment?

Our AI-powered voice assistants conduct initial screening, collect candidate information, schedule interviews with human agents, etc. to save time for the recruiter and make the hiring process more efficient.

What is AI Recruitment Automation Software?

Hiring automation with AI Voice Calling refers to software that can engage with potential candidates, conduct initial screening checks, and help recruiters by making their jobs easier.

How Can AI Recruitment Software Improve the Hiring Process?

Yes, AI-powered recruitment automation with AI phone calls ensure that recruiters do not get burnt out by qualifying a large pool of candidates all with similar queries. ContactSwing’s AI voice agent conducts initial screening, sets up further interviews, and collects data for hiring purpose.

Is AI Recruitment Software Accurate in Screening Candidates?

Yes, ContactSwing is one of the best AI recruiting platforms and our voice agents are advanced enough to determine contextual cues, record answers, and confirm qualifications, experience, and education, among other things, making their screening capabilities top-notch.

What different sections of recruitment can ContactSwing help in?

ContactSwing AI hiring software can help in any kind of recruitment, but it is most suited for staffing agencies that hire on a large magnitude, and help other companies recruit their workforce.

AI Customer Service Agent to Support Your Customer Care Team

Our AI solution for customer support can answer thousands of queries across multiple
languages all at once so that your customer support team can focus on the more important tickets.
No more missed queries or bad customer support reviews.

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Top Features of AI Customer Support Software

AI Voice Support That Never Sleeps

Our customer support automation software offers advanced natural language processing handling multiple customer inquiries simultaneously, offering 24/7 multilingual support with real-time sentiment analysis and automatic escalation to human agents when needed.

Smart Call Resolution & Learning

Our AI customer service platform leverages past interaction data to provide personalized solutions, while continuously learning from new conversations to improve response accuracy and reduce resolution time. ‍

Seamless Integration & Analytics

Our ai powered customer service software integrates effortlessly with your CRM while providing detailed analytics on call patterns, customer satisfaction metrics, and AI performance insights for continuous service optimization.

Use Cases of Our Customer Service AI Assistant

Round-The-Clock Service

Our AI customer service representative is available 24/7, ensuring that none of your customers go unheard even outside of human working hours. Thats what contactswing Promises.

Personalized Conversations

With our AI-powered customer support, personalized and human-like conversations can be done on autopilot, since our AI model understands and reciprocates emotions.

CRM Integrations

Our customer service AI software directly integrates with your CRM to provide real-time and accurate information to customers on every single call, ensuring high support quality.

What ContactSwing Can Do for You

Elevate your AI-powered customer service with our cutting-edge AI customer service solutions

Intelligent Communication Automation

Missed Leads: Potential clients slip away due to delayed responses and unanswered after-hours inquiries.
Overwhelmed Agents: Valuable time wasted on repetitive questions and low-value tasks.
Inefficient Operations: Manual scheduling causes conflicts, while scaling requires proportional staff increases.

With ContactSwing

24/7 Lead Capture: Never miss a potential deal with instant responses to all inquiries, any time of day.
Automated Routine Tasks: AI handles repetitive questions, freeing agents to focus on high-priority clients and closings.
Streamlined Operations: Effortlessly manage property viewings, coordinate multiple agents, and scale your business without proportional cost increases.

Gain an Unfair Advantage in Your Industry

Timely response makes all the difference between closing a deal and losing it to the competition.
ContactSwing ensures you’re always available, giving you the edge in a competitive landscape.

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What Makes ContactSwing Different

Industry-Specific AI

Our AI customer service solutions are not restricted industry-wise and understand complex queries in Real Estate, Restaurants, Car Dealerships, IT Staffing, Healthcare Staffing, and more.

Intelligent Interaction

Our AI customer service agent books appointments, transfers calls to human agents upon escalation and performs after-call actions like sending emails and texts to confirm support and gather feedback.

Smart Automation

With our AI-powered customer service, you can streamline support operations with no-code workflows, and manage support data via direct integration with your CRM.

Emotional Intelligence

Our AI customer service platform can detect and respond to caller emotions for a more engaging and empathetic customer service experience.

Comprehensive Analytics

Our platform also provides real-time insights with call analytics, searchable transcripts, and recordings. Each AI interaction is fully available to understand customer emotions and deal with escalation.

Multi-Channel Campaigns

Our customer service AI platform can answer queries and handle support requests in multiple languages while handling thousands of queries at once. We ensure your support team is never overloaded.

INTEGRATIONS

Connect ContactSwing with the software you use every day

Hear What Our Satisfied Customers Said About us

Sarah Johnson,

Support Team Lead

"ContactSwing completely changed how we approach support at BrightConnect. The way their AI understands what customers need before they even ask is remarkable. Our teamcan now tackle the challenging problems while routine questions get handled automatically. The efficiency boost has been incredible – our customers andagents couldn't be happier!"

Michael Lee,

Operations Director, TechBridge

"I was skeptical about new software, but ContactSwing won me over completely. The genuine boost in customer experience is undeniable. When we can respond instantly and still keepthat personal touch, everybody wins. Our team has embraced it whole heartedly –it's not just another tool, it's transformed how we work."

Priya Sharma,

Customer Success Manager

"The impact on our response times has been night and day since implementing ContactSwing. The platform handles our busiest periods with ease, and our agents can focus on what they do best – solving complex customer challenges. It's amazing to see technology and human support working in perfect harmony."

David Turner,

Customer Experience Head

"Our entire approach to customer relationships has evolved thanks to ContactSwing. The insights we get help us understand our customers on a deeper level, leading to better decisions across the board. For any company serious about customer experience, this is absolutely essential."

Elena Martinez,

VP of Customer Operations

"Rolling out ContactSwing was a game-changer for our support operations. The way it streamlines everything while maintaining quality is impressive. From handling routine inquiries to empowering our agents with better tools, it's exactly what we needed to take our customer service to the next level."

Support

Frequently Asked Questions

Everything you need to know about the product and billing.

What tasks can an AI customer service agent assist with?

Our AI customer service representative can assist human support teams by solving customer queries, taking information from customers and escalating only important issues, providing information to customers from the CRM, etc.

How does AI improve the efficiency of customer service teams?

With our AI customer service solution, customer service teams can provide support 24/7 and in multiple languages. They also get to prioritize focusing on the more important tickets while our ai powered customer support handles support operations in their place. It also follows up and takes feedback to improve and ensure adequate resolution.

Is the AI customer service rep available 24/7 for support?

Yes, ContactSwing’s AI customer service representative is available 24/7 so that your business can provide round-the-clock support.

Can AI customer service agent handle complex queries?

Yes, our AI platform for customer service has access to real-time customer data via CRM integrations, empowering it to solve complex queries. For anything it can’t handle, it gathers details for the human agents to work on, ensuring no ticket gets unresolved. tomer Service Representative, it will gather details for your agents to call the customers back.

How does the AI ensure smooth human handoff when required?

The transcripts and analytics of all interactions made by our AI customer service agent are available for the human agents to use, ensuring proper handoff.

Does the AI support voice, chat, and email customer interactions?

Yes, our customer service AI supports voice, chat, and email customer interactions, ensuring you are holistically covered in the customer support aspect.

How customizable is the AI customer service agent?

Our AI customer service platform is highly customizable and is fully no-code, ensuring easy customization, development of workflows, etc.

Does the AI solution integrate with customer service platforms?

Yes, Our AI solution for customer service integrates with many customer service platforms and is designed to become a smoothly functioning part of your existing tech stack.

Can AI representatives learn and improve over time?

Yes, our AI customer representative can learn and improve over time based on customer interactions and supporting data, ensuring that your customer support quality keeps increasing.

How does AI ensure customer data privacy and compliance?

ContactSwing ensures that strict data management guidelines are followed and data never leaves designated stores. HIPAA guidelines are adhered to for customer data.

ContactSwing Early Adopter Program

What You’ll Get

Priority access to cutting-edge AI
Special price lock in for 2 years
Direct input into feature development
Dedicated support from our founding team
Recognition as an industry innovator

How It Works

Select your industry below
Complete the form
Get set up in less than 30 minutes

Benefits

Bi-monthly feedback sessions (30 minutes each)
Openness to testing new features

Experience the Future of Business Communication with ContactSwing AI – Get in Touch to Learn More!

What ContactSwing Can Do for Your Customer Support Team

Elevate your customer service quality and availability with our cutting-edge AI customer service solutions. ContactSwing enables

No Communication Hassle

Our AI customer service agent can seamlessly handle both inbound and outbound calls, making sure you never miss a support request, and that the customer is always provided with real up-to-date data. Give order information, tracking updates, and set up meetings with human agents over text, email, or calls, all while your human team focuses on critical support functions. Our AI customer service agents are designed to understand emotions, making their conversations human-like and friendly. Your customers are in safe hands, 24/7 and in multiple languages.

Get Data from Each Interaction

Our AI customer support agents can intelligently capture critical customer details from conversations, asking the right questions in the correct emotional way. Our natural language processing algorithms understand context and nuance, allowing them to adjust their questioning strategy dynamically to extract precise and relevant information. This ensures that your customer support team is ready with all the data needed to resolve customer issues and doesn’t have to spend time collecting the data over meetings.

Real-Time SMSs and Updates

Send instantaneous SMS to customers during live calls and on pre-defined triggers, ensuring critical updates reach customers as soon as possible. We empower contextual updates through voice calling with our AI-powered customer support automation software since it is the best medium for communication but takes care of SMS and email needs as well. Whether it's sending appointment confirmations, tracking information, or sending follow-up details, our AI-powered customer service platform ensures that customers receive timely and relevant information directly from your CRM to their mobile devices, ensuring updates aren’t lost in a swarm of emails.

Effortless Call Management

Enjoy one-click or auto-call recording and seamless call transfers to human agents or different departments with our AI customer service platform. Our system automatically detects complex queries and heightened emotions that require human intervention and escalates calls to available agents, providing complete conversation transcripts and context instantly to ensure a frictionless handoff. This means your human agents can focus on high-value interactions while the AI handles routine support tasks and requests that don’t need active human help.

Advanced Voice Technologies

Utilize human-like voices or easily clone your unique voice with our single-click integration to ElevenLabs, making every AI-powered customer service interaction feel natural, human and personalized. Our AI customer service agents use voice technology with emotions, context, and modulation beyond simple text-to-speech, delivering emotionally intelligent and contextually aware support that ensures your customers always leave a 5-star review.

Support that Evolves

Our AI platform for customer service learns from each interaction and applies industry-specific learnings to enhance support quality. Product doubts, order information, pricing details, etc. can all be delivered with human-like context and care, making sure your business has shining support champions available 24/7. Our AI can be trained off of materials, demo instances, and learns on its own from each interaction, along with triggers you can implement without any coding required. Get intelligent analytics and dashboards for improving your business right on our AI healthcare platform.