Everything you need to know about the product and billing.
How does the free 1-month trial work?
The free trial gives you access to 200 AI Voice Minutes and core features for 1 month. No credit card is required, and you can cancel anytime.
Can I switch to a paid plan before my free trial ends?
Yes, you can upgrade to a paid plan at any time during your free trial. Your new plan will start immediately, and you'll be billed accordingly.
What happens after my free trial ends?
At the end of your free month, you can choose to upgrade to a paid plan. If you don't upgrade, your account will be limited to the Free plan features until the time your 200 voice minutes are used.
What are AI Voice Minutes, and how do they work?
AI Voice Minutes represent the total time your AI assistants spend on calls. Each plan comes with a set number of minutes, and you can purchase additional minutes if needed.
What happens if I exceed my allotted AI Voice Minutes?
If you exceed your plan's AI Voice Minutes, you'll be charged the additional per-minute rate shown in your plan. We'll notify you when you're approaching your limit.
What are tokens, and how do they differ from AI Voice Minutes?
Tokens are used for specific high-value actions within the platform, such as creating custom workflows or accessing advanced features. They provide flexibility beyond the core AI communication functions.
Do unused AI Voice Minutes or tokens roll over?
AI Voice Minutes do not roll over, but unused tokens will carry forward for up to 12 months.
Can I upgrade or downgrade my plan at any time?
Yes, you can upgrade your plan at any time, and the changes will take effect immediately. Downgrades will be applied at the start of your next billing cycle.
How long does the Early Adopter pricing last?
The Early Adopter pricing is guaranteed for 2 years from the date of sign-up, as long as you maintain an active subscription.
Can I switch plans during the Early Adopter period?
Yes, you can upgrade to a higher plan at any time and keep the Early Adopter discount. Downgrades may result in losing the Early Adopter status.
Are there any long-term contracts?
We offer month-to-month and annual billing options. Annual plans come with additional savings but require a one-year commitment.
Is my data secure with ContactSwing?
Yes, we employ industry-standard encryption and security practices. We are GDPR compliant and can sign custom data processing agreements for Business plan customers.
What kind of support is available?
All plans include email support. Team and Business plans also receive priority support and a dedicated support manager.
Can I customize the AI's voice and responses?
Yes, all plans allow for custom voice selection. Advanced customization of responses is available in the Individual, Team, and Business plans through custom workflows.
What's included in the onboarding setup?
Onboarding includes assistance with configuring your AI assistants, setting up integrations, and training on best practices. The level of support varies by plan.
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